Faceless management for GST administration is implemented in Rajasthan. Thus Rajasthan becomes the first state in the country to implement faceless management for the administration of GST works.  Under this scheme, tax assessments are conducted online, eliminating physical interfaces between the taxpayer and the tax officer.

Deputy Chief Minister and Finance Minister Ms Diya Kumari announced point number 60 (VI) of the Vote on Account speech for the financial year 2024-2025. This announcement is to ensure better adherence to the principle of clean and transparent administration. Now the work of commercial tax and excise departments will be phased out. Moreover, arrangements for faceless management will be made.

With this view in mind, online integrated tax management, integrated excise management system and Jan Aadhaar wallet will be further strengthened and expanded in the state.  In compliance with this announcement, an order has been issued to implement faceless management in phases for GST-related work in the Commercial Tax Department.

Arrangements done for faceless management

Rajasthan is the country’s first state to make this arrangement. This system has been implemented as per the decision-making system of the Income Tax Department. Furthermore, by this system ideals of ‘Anywhere Registry’ are implemented by the Registration and Stamp Department.

This order pertains to the Goods and Services Tax within the Commercial Tax Department. It aims to ensure an equal distribution of taxpayers based on administrative areas. Furthermore, it balances the workload of personnel and ensures proper and proportionate division of work. Moreover, it addresses interruptions in work performance due to vacancies, long-term holidays, and other administrative factors. To ensure non-arrival and neutral and impartial work-related objectivity, the new faceless/randomized system has been implemented in a phased manner. It is also proposed that the entire work system will be developed in the newly proposed Integrated Tax Management System. 

This change will bring work balance, quick execution and procedural transparency in tax administration. With this faceless management system, pending cases of taxpayers will be heard and resolved quickly and with transparency.